Answered my call on a Sunday afternoon when a slow draining kitchen sink became a full blockage. Spent sufficient time on the phone to understand the problem and arrived the next day to work on my problem. It turned to be an bigger issue requiring removal of the kitchen cabinets so the drain pipe could be redone properly. Robert setup a second visit at my convenience and fixed the issue. Always responded to emails and texts immediately. Clearly communicated issues, concerns and costs. Confirmed the blockage was properly fixed before leaving.